2 snippets a day for free version | Voters

2 snippets a day for free version

closed

Harold

I saw a post got marked as closed and note a request feature and marked as a bug. this is isn't a bug this is a downgrade on the latest update. Free members were allowed a max of 2 snippets a day and pro more. I am REQUEST THE FEATURE of 2 snippets per day for free member and more for pro!

January 16, 2021

Vinh Dinh

marked this post as

closed

I'm going to close this as there's no plans to change the free or pro plan around number of snippets. 
For users that bought the app before it went free (grandfathered status), you should be able to still add two snippets per day. If you can't please reach out to support@1secondeveryday.com and we'll fix that up. 
Differences between free and pro here: https://1se.co/pro

Jane

Any updates it’s been almost 2 years of us asking

Silvia Burgos

Merged in a post:

Go back to 2 videos

Macie

Why have you removed the 2 video upload for the free version, please bring this back, not everyone can afford the pro version and even if using the free one, we are still promoting your app when sharing!

June 27, 2022

Marilyn García

Merged in a post:

add 2 snippet a day

diniy irdina

all i need is 2 snippet a day because I'm having a hard time to choose the best one . i really like this and i would love to get 2 snippet a day for free version . the pro version is just too expensive and i can't really afford it . plss that's what i need

March 1, 2022

Amy

Its so sad that they keep pretending like they didn't just take away features from free users overnight with no warning

Liz

Does anyone know how to go back to an old update. That’s the only way we’ll get it back but I don’t know if that’s possible

Maria

Unfortunately 2 snippets a day was free until they released an update and took it away

Marin Holmes

Maria: yes! I was really bummed! I wish I hadn't done the update. Bring it back!

Ashlee

I agree COMPLETELY! I also feel like we should be able to pay a small amount per project versus having to pay $50/year for Pro. I'm not willing to pay that much PER YEAR for 1 more project... but I'd pay nominal fee to add another project.

Jason

I agree with Harold. I had access to 2 snippets a day for free until I updated and everyone I know that used the app also could as well. The update took away a lot of features for free users and has become quite unsubale really, you cant even remove the 1SE logo at the top without having to pay. The end card was enough branding for free users, now they have comepletly ruined the experience. I didn't even get to export my 2020 video without the logo, had I know I would have turned off updates.

Silvia Burgos

Hi! Two snippets a day has been a Pro feature since we started offering subscriptions. Please reach out to us through the app's Settings > Contact Support if you feel like you lost access to some of the features you had before.

Ashlee

Silvia Burgos: Hello. This is not accurate. I know people that have the FREE version, did NOT update, and have two free snippets a day PLUS two free projects. They are NOT PRO users either, just using the FREE version. However, I also use the free version and do NOT have these features. So it really revolves around the update removing these features for free users.

Silvia Burgos

Ashlee : These are grandfathered users who originally paid for the app when it wasn't available for free. If this is your case too, please reach out to us through the app. 🙏🏻

Ashlee

Silvia Burgos: Thank you so much for your reply, however, this is not accurate information that you are providing. I know users that have NEVER paid for the app, have always used the FREE version, and have access to 2 snippets per day and 2 Projects. These are the lucky ones that didn't update the app and get stripped of these features.

Anna

Ashlee : YES! I have never paid for the app and had 2 snippets for free and no logo/branding in the corner and suddely lost it when I updated. There was no warning in the update description. My friends have also never paid and haven't updated and so got to keep the 2 snippets. I don't understand why we keep getting lied to. (BTW reaching out through the app gets you nowhere)

Silvia Burgos

Ashlee @anna-2035: thanks for your feedback, this sounds like a bug. We'll take a look at it.

Macie

Silvia Burgos: no it hasn’t, I have been using free version for years and always had two, until I updated two days ago and now only have 1.first photo was from yesterday, only allowing 1, second was from 10th June and it was allowing two!

Jane

Macie: same thing happened to me! It’s terrible they keep us insisting it never happened

Silvia Burgos

Macie Jane: Please reach out to us through the app's Settings > Contact Support so we can follow-up.

Macie

Jane: yep and they’re refusing to give them back, good thing is there’s so many other versions out there now. It’s clearly all about the money, even though free users are still promoting their app.

Jane

Macie: 100%! I was never even subscribed and I still had those features. Definitely was free and then they turned the feature into a money grab :( . Will be switching to a better app next year!

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